Help center
32 answers to the questions we hear most. Prefer to see it? Watch a short walkthrough of every feature on the tour.
Start with a free LinkedIn analysis at /analyze, then unlock your report and we draft an ATS-safe resume from your profile. You can also upload an existing PDF, paste a job description, or start from a blank template. Everything lands in your resume list, ready to edit.
Your dashboard shows your latest ATS score with its change over time, the top three fixes to work on next, your resume list with template previews, and your plan and quota. Pro users also see scored job matches and target roles here. It is the home base for everything.
Yes. Upload a PDF or text file and we parse it into an editable, ATS-safe resume; your content is preserved and re-laid-out in one of our templates. If parsing misses anything, you can fix it in the editor.
No. The profile score and a summary of what is missing are free, with no credit card. The detailed fixes, AI-written resume, tailoring and job matching are paid. Start free and only upgrade if the report earns it.
Yes. The editor shows a live preview as you type, autosaves your work, and supports undo and redo on every change. Your ATS score updates in real time so you can see the impact of each edit. Nothing is locked once it is generated.
You get 17 recruiter-tested templates spanning modern, classic, sidebar, minimal, technical and elegant layouts, and all of them are ATS-safe. You can switch templates at any time without losing or re-typing your content.
No. Accent colors only change appearance; the underlying structure stays ATS-safe. Photos are supported on templates that have a photo slot, but for US applications we recommend leaving the photo off, since many US recruiters and systems prefer photo-free resumes. The choice is yours.
Yes. Use the Duplicate button in your resume list to clone any resume into an independent copy you can edit without touching the original. This is handy before tailoring or experimenting with a different template.
It is a 0 to 100 estimate of how cleanly an applicant tracking system can read and rank your resume, based on structure, keywords, and completeness. It is a guide to what to fix, not a guarantee of getting hired. The score updates live as you edit so you can see what helps.
Polish rewrites your bullets for stronger action verbs, surfaces numbers you already mentioned, and weaves in relevant ATS keywords. It never fabricates jobs, dates, or metrics, it only sharpens what is true. You see a before and after with the ATS-score impact and can accept or reject each change.
Paste any resume text into the free resume checker at /resume-checker for an instant 0 to 100 score with a section-by-section checklist. No sign-up is needed for the score itself. Use the checklist to fix the biggest gaps, then re-check.
Polish improves your resume in general; tailoring rewrites a copy of it to match one specific job posting, aligning keywords to that description and giving you a live ATS-match score for the role. You get a separate tailored variant linked to its source, so your original stays intact.
Pro scans live job postings and scores each one from 0 to 100 against your resume using a deterministic match (the same inputs give the same score), then shows why you match and what is missing. You can tailor your resume to any match in one click, and Pro refreshes automatically with a weekly email of strong new matches.
The Kanban tracker lets you drag applications across stages and store the job title, company, location, link and personal notes for each one. Add jobs manually or push a match straight from Job Matches. It keeps your whole search in one board.
In Settings under your job targets, set your target titles, locations and remote preference. Pro users then get a weekly auto-scan email with strong new matches. You can turn those alert emails off anytime in privacy settings.
Yes. We draft a tailored, ATS-safe cover letter from your resume and the job posting, then open it in a live editor so you can rewrite any line. You stay in control of the final wording, and your monthly limit is shown on your plan.
Each kit generates role-specific questions, behavioral scenarios, STAR talking points built from your resume, and company research tuned to your target role. Generate one per role or company you are chasing.
All of them stay in your library with the job title, company and last-updated date, and you can delete any you no longer need. Your monthly limit is on how many you generate, not how many you keep. You can reuse and re-edit a saved letter for a similar role.
Go to Settings, where the Profile tab holds your name, phone, country and company, and the Account tab handles login details. Billing address and tax ID live under Billing for your invoices. Changes save immediately.
Yes. Export everything you have created as JSON from the Privacy tab in Settings, and delete your account and all associated data from the same place at any time. Raw LinkedIn profile data is deleted automatically after 30 days regardless. We do not sell your data.
Never. The analysis is read-only: we do not connect to your account, we do not post, and we do not message anyone on your behalf. We can only read public profiles, so if yours is private, set it public for a few minutes to run the analysis, then switch it back.
Starter ($9.99/mo) covers everything you need to apply: the full report, AI resume, live editor, all 17 templates and unlimited downloads, plus monthly limits on cover letters, interview kits and translations. Pro ($29.99/mo) adds tailored resume versions, automatic weekly job matching, the application tracker and a longer-lived QR link. Both bill monthly and cancel in one click.
Full refund within 7 days as long as you have not exported a finished deliverable. Once you download a resume, cover letter or report, that digital item is delivered and non-refundable. If you have not exported anything yet, email [email protected] for a full refund.
In one click from Settings, then Billing, through the Stripe customer portal. You keep full access until the end of the period you have already paid for. There is no cancellation fee.
Stripe emails a receipt and invoice for every charge, and you can download them anytime from the billing portal. The charge on your statement comes through Stripe under Ruubu. If a payment fails, update your card in the billing portal and we will retry.
Most reports finish in a couple of minutes; if one looks stuck, refresh the page first, since the result often arrives in the background. If it is still stuck after a few minutes, it usually means the LinkedIn profile is private or the source data was incomplete, so set the profile public and re-run. If it persists, email [email protected] and we will fix it, with no quota lost.
Try a hard refresh and a different browser tab first, since most export hiccups are transient. Clear your cache if a stale page keeps loading. If a download still fails, contact [email protected] with the resume name and we will regenerate the file for you.
Yes. All 17 templates are built on recruiter and ATS best practices with clean, parseable structure, and accent colors or template switches never break that. Your data is private, never sold, and deletable anytime; raw profile data auto-deletes after 30 days. The free analysis is read-only and touches nothing on your LinkedIn account.
Email [email protected] or use the contact form, and we reply within one business day, Monday to Friday. This help center answers most questions instantly, and there is no extra charge for support on any plan.
Still stuck?
Email us at [email protected] and we reply within one business day. No extra charge for support on any plan.
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