Adriana Kowalczyk
Restaurant General Manager | Full-Service & Events | Labor from 32% to 28% in nine months
- Milwaukee, WI
- adriana.kowalczyk@example.com
- +1 (414) 555-0136
- linkedin.com/in/your-name
Summary
General manager of a 140-seat independent bistro in Milwaukee's Third Ward, serving about 2,400 covers a week with a staff of 44. Runs scheduling, ordering, hiring and the weekly P&L review with the owners. Brought labor from 32% to 28% of sales, rebuilt the private events program and has led two clean health inspections in a row.
Work Experience
General Manager
Mar 2022 – Present
Juneau Street Brasserie · Milwaukee, WI
- Brought labor from 32% to 28% of sales in nine months by rebuilding the schedule around POS sales by daypart and ending split shifts.
- Rebuilt the private dining program with three set menus and a one-day reply rule, growing event bookings from 6 to 15 a month.
- Led the restaurant to zero priority violations on two consecutive health inspections after adding cooling logs and manager walk-throughs.
Assistant General Manager
Jun 2018 – Feb 2022
Harrow & Hops Kitchen · Wauwatosa, WI
- Ran the floor and bar for a 190-seat gastropub, closing five nights a week and handling deposits, cash-outs and incident reports.
- Hired and trained 30 front-of-house staff a year and lifted 90-day retention from 52% to 74% with a shadow-shift checklist.
- Cut monthly comps and voids by 37% by requiring manager codes and reviewing every void with the server at pre-shift.
Server and Shift Lead
Apr 2015 – May 2018
Kinnickinnic Hearth · Milwaukee, WI
- Trained 20 new servers on menu, wine pairings and table sections, and covered closing manager shifts twice a week.
- Built the weekend side-work chart that cut post-close cleanup by 30 minutes a night.
Education
Bachelor of Science, Hospitality and Tourism Management
2011 – 2015
University of Wisconsin-Stout
Skills
Core competencies
- Prime Cost & Labor Control
- Hiring & Manager Training
- Private Events Program
Operations
- Weekly P&L Review
- Par Levels & Vendor Ordering
- Health Code Compliance
- Responsible Alcohol Service
Systems
- Toast POS
- 7shifts Scheduling
- Restaurant365
- OpenTable
Certifications
- ServSafe Manager Certification · National Restaurant Association, 2023
- ServSafe Alcohol · National Restaurant Association, 2024
- TIPS On-Premise Certification · Health Communications, Inc., 2022
Languages
- English · Native
- Polish · Professional working proficiency