Luz Ballantyne
Lead Server | Upscale casual and private dining | Check average 14% above the house
- Austin, TX
- luz.ballantyne@example.com
- +1 (512) 555-0117
- linkedin.com/in/your-name
Summary
Lead server with seven years in Austin restaurants, from a high-volume Tex-Mex cantina to a 160-seat upscale casual room with private dining. Carries six-table sections on 240-cover weekends, sells wine and shared plates, and trains new front-of-house staff on Toast. Bilingual in English and Spanish, which helps with guests and the kitchen alike.
Work Experience
Lead Server
Feb 2022 – Present
Marigold Hearth · Austin, TX
- Serve a six-table section on 240-cover weekend nights, keeping a check average about 14% above the house.
- Train every new server on the menu, allergen tickets and Toast handhelds, onboarding 15 hires in two years.
- Run service for private dining events of up to 45 guests, coursing four plates and closing out split checks.
Server
Apr 2019 – Jan 2022
Cantina Del Arroyo · Austin, TX
- Handled up to 110 guests per shift in a 280-seat cantina with 30-minute average table turns at lunch.
- Led the floor in margarita and appetizer add-ons for 5 straight months during a sales contest.
- Checked IDs on every alcohol order and held a clean record across 3 TABC compliance visits.
Host and Busser
Jun 2017 – Mar 2019
Pecan Street Diner · Round Rock, TX
- Managed a 45-minute weekend waitlist and seated about 300 guests per brunch shift.
- Reset tables in under 3 minutes and trained 4 new bussers on side work and sanitizing.
Education
Associate of Applied Science, Hospitality Management
2017 – 2020
Austin Community College
Skills
Core competencies
- Upselling
- Toast POS
- Allergen Handling
Service
- Coursed and family-style service
- Large parties and private events
- Wine by the glass and bottle
- Guest complaint recovery
Operations
- Toast handhelds
- Split checks and comps
- Cash close-out
- Side work and closing duties
- New-hire training
Certifications
- Texas Food Handler Certificate · Texas DSHS-accredited program, 2025
- TABC Seller-Server Certification · Texas Alcoholic Beverage Commission-approved program, 2025
- ServSafe Allergens · National Restaurant Association, 2024
Languages
- English · Native
- Spanish · Full professional proficiency