Soren Matsuda
Site Reliability Engineer | SLOs & Incident Command | Pages per on-call week cut from 31 to 6
- Seattle, WA
- soren.matsuda@example.com
- +1 (206) 555-0137
- linkedin.com/in/your-name
Summary
Site reliability engineer with seven years keeping payment and streaming services up on Kubernetes and AWS. Defined SLOs for 18 services, moved alerting to burn-rate rules and brought on-call pages from 31 to 6 a week. Serves as incident commander, writes Go tools for safer deploys and runs the capacity reviews before each seasonal traffic peak.
Work Experience
Senior Site Reliability Engineer
Feb 2022 – Present
Puget Ledger Payments · Seattle, WA
- Defined SLOs for 18 payment services and replaced 290 threshold alerts with burn-rate alerts, cutting weekly pages from 31 to 6.
- Led incident command on 24 high-severity incidents and brought median recovery time from 41 to 15 minutes.
- Wrote a Go deploy gate that compares canary error rates to baseline, stopping 9 bad releases at 5% of traffic.
Site Reliability Engineer
Jul 2019 – Jan 2022
Ballard Wharf Streaming · Seattle, WA
- Load-tested the playback API at 3x peak with k6 and fixed a cache stampede before a live event drew 2 million viewers.
- Automated certificate rotation and node patching, removing about 15 hours of manual toil each week.
Production Support Engineer
Aug 2017 – Jun 2019
Rainier Freight Tech · Tacoma, WA
- Handled tier-2 escalations for a shipment tracking platform and wrote 40 runbooks that cut repeat tickets by a third.
- Built the team's first Grafana dashboards for queue depth and API latency across 12 services.
Education
Bachelor of Science, Informatics
2013 – 2017
University of Washington
Skills
Core competencies
- SLOs & Error Budgets
- Incident Command
- Kubernetes on AWS
Observability
- Prometheus & Grafana
- OpenTelemetry & Jaeger
- Burn-Rate Alerting
- PagerDuty
Engineering & Resilience
- Go & Python
- k6 Load Testing
- Canary Analysis with Argo Rollouts
- Terraform
Certifications
- Certified Kubernetes Administrator (CKA) · Cloud Native Computing Foundation (The Linux Foundation), 2024
- AWS Certified DevOps Engineer – Professional · Amazon Web Services, 2023
Languages
- English · Native
- Japanese · Professional working proficiency