Case Manager resume example

• Entry level

  Human services graduate with a 450-hour internship at a family shelter, where I carried a caseload of 12 households under supervision. Completed intakes, built service plans and helped file SNAP, Medicaid and childcare assistance applications. Trained in Mental Health First Aid and trauma-informed practice. Organized, patient on the phone with agencies, and comfortable doing home and community visits.

• Mid level

  Community case manager with six years in housing and behavioral health programs, carrying 30 to 38 adults at a time. Moves clients from shelter to stable housing through coordinated entry, completes SSI and SSDI claims using SOAR methods, and keeps HMIS records current within 48 hours. Housed 74 people last year with 88% still housed at twelve months.

• Senior

  Case management supervisor with twelve years in homeless services, re-entry and aging programs. Leads 10 case managers, reviews service plans and sets contact standards, and handles reporting for HUD and county contracts. Raised twelve-month housing retention from 79% to 90% by adding a 90-day follow-up step. CCM certified, with experience opening a new rapid rehousing program.

• Never stating your caseload

  Fix: Caseload is the first thing a program director wants to compare. Give the number of active clients, the population and how often you saw them, for example "35 adults in permanent supportive housing, monthly home visits and weekly check-ins." If the caseload grew or included high-acuity clients, say so. It shows the pace you can sustain.

• Listing referrals without follow-through

  Fix: Anyone can hand out a phone number. Show that the referral led somewhere: the client enrolled, kept the appointment or got the benefit. A bullet like "Linked 60 clients to primary care, with 48 attending a first visit within 30 days" proves you follow up. That closed loop is what funders and supervisors look for.

• Ignoring data entry and funder reporting

  Fix: Case managers in grant-funded programs are measured partly on records. Name the system you use, such as an HMIS or an agency EHR, and show timeliness and accuracy. Mention any HUD, Medicaid or county reporting you support, and audits you passed. Program managers notice who keeps files complete, because it protects their contracts.

• Using vague words like "helped clients"

  Fix: Replace general help with the concrete task and result: completed a housing application, gathered documents for an SSI claim, arranged transportation to court, set up a payee, enrolled a child in school. Specific tasks show you know the systems your clients deal with. Each bullet should name what you did and what changed for the person.

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• Carried a caseload of 36 adults in permanent supportive housing, completing monthly home visits and weekly phone check-ins for 98% of clients.
• Housed 74 people from shelter in one year through coordinated entry, with 88% still housed at twelve months.
• Filed 28 SSI and SSDI claims using SOAR methods, with 22 approved on first application.
• Enrolled 140 clients in SNAP, Medicaid or both within 30 days of intake by gathering documents at the first meeting.
• Linked 60 clients to primary care, with 48 attending a first appointment within 30 days after reminder calls and bus passes.
• Kept HMIS records current within 48 hours of every contact for 2 years, with no findings in 3 funder file audits.
• Prevented 32 evictions in a year by negotiating payment plans with landlords and securing emergency rental assistance.
• Built release plans for 45 adults leaving county jail, arranging ID, housing and treatment before release day.
• Raised twelve-month housing retention from 79% to 90% after adding a structured 90-day check-in for every new tenant.
• Trained 8 new case managers on intake, HMIS entry and safety on home visits, cutting their time to a full caseload to 6 weeks.

• Tailor to the program and population

  A housing program, a hospital transition team, a re-entry program and an aging services agency each want different proof. Read the posting for population, caseload and systems. Lead with the matching role, use the posting's terms, such as coordinated entry or care transitions, and move unrelated experience lower on the page. Tailor your case manager resume

• Use the cover letter to show why the work matters to you

  Program directors want people who stay through hard weeks. Open with the population you serve and why, in one or two sentences. Then give one result, such as housing placements or benefits won. Mention any language you speak with clients and your comfort with home visits and driving. Close with your availability. Write a case manager cover letter

• Prepare for scenario questions

  Case manager interviews may ask how you would handle a client who misses three appointments, a landlord threatening eviction, a safety concern on a home visit, or a client in crisis. Practice answers that show you stay calm, follow policy, document and know when to call a supervisor. Have a real example ready for each. Practice case manager interview questions

• Turn daily tasks into strong bullets

  Case managers do dozens of small tasks a day, which makes bullets hard to write. Pick the tasks with a result, add a count and a time frame, and start with a verb such as enrolled, housed or linked. A bullet point generator can give you a first draft for each task. Edit every one to match your real numbers. Generate case manager bullets