Guadalupe Serrano
HR Generalist | Manufacturing & Multi-Site Employee Relations | 90-day turnover cut from 31% to 19%
- San Antonio, TX
- guadalupe.serrano@example.com
- +1 (210) 555-0164
- linkedin.com/in/your-name
Summary
Bilingual HR generalist with seven years supporting hourly manufacturing and senior living workforces in South Texas. Handles investigations, leave and accommodation cases, open enrollment and I-9 compliance, and coaches supervisors through documentation. Rebuilt onboarding for three plants and brought first-90-day turnover from 31% to 19%. SHRM-CP certified and comfortable in Workday and ADP.
Work Experience
HR Generalist
Mar 2021 – Present
Medina River Foods · San Antonio, TX
- Support 650 hourly and salaried employees at 3 food production plants, covering employee relations, leave and benefits.
- Redesigned onboarding with plant supervisors, adding a buddy system and day-one safety walk; 90-day turnover fell from 31% to 19%.
- Run 50 to 60 FMLA and ADA cases a year and completed an I-9 self-audit of 600 files, correcting 48 errors before an outside review.
HR Coordinator
Aug 2018 – Feb 2021
Brushline Senior Living · New Braunfels, TX
- Processed paperwork and background checks for 180 caregivers and nurses a year across 2 communities.
- Built a license and certification expiry tracker in ADP that kept every nursing license current through a state survey.
- Answered 25 to 30 benefits and payroll questions a week in English and Spanish, escalating fewer than 1 in 10.
Staffing Coordinator
Jan 2017 – Jul 2018
Sabinal Staffing Group · San Antonio, TX
- Placed and onboarded 40 to 60 temporary warehouse workers a month, completing I-9 and E-Verify within the required timeframe.
- Cut no-shows on first assignments by 22% by adding a reminder call the evening before each start date.
Education
Bachelor of Business Administration, Management, Human Resources Concentration
2012 – 2016
The University of Texas at San Antonio
Skills
Core competencies
- Employee Relations Investigations
- FMLA & ADA Case Management
- Form I-9 Compliance
HR Operations
- Onboarding Program Design
- Open Enrollment
- Workers' Compensation
- Handbook Updates
Systems
- Workday HCM
- ADP Workforce Now
- E-Verify
- Excel Reporting
Certifications
- SHRM Certified Professional (SHRM-CP) · Society for Human Resource Management, 2022
- Associate Professional in Human Resources (aPHR) · HR Certification Institute (HRCI), 2018
Languages
- English · Native
- Spanish · Native