Cody Vanterpool
HVAC Service Technician | Residential & Light Commercial | 3.2% callback rate across 2,400 calls
- Phoenix, AZ
- cody.vanterpool@example.com
- +1 (602) 555-0119
- linkedin.com/in/your-name
Summary
EPA 608 Universal and NATE-certified HVAC technician with eight years in Phoenix residential and light commercial service. Diagnoses split systems, heat pumps, RTUs and mini-splits, holds a 3.2% callback rate across 2,400 calls, and trains new techs on A2L refrigerant handling and vacuum procedures.
Work Experience
Senior HVAC Service Technician
May 2021 – Present
Saguaro Air & Heating · Phoenix, AZ
- Ran 2,400 residential and light commercial service calls in three seasons with a 3.2% callback rate, the lowest on a 14-tech team.
- Sold 290 maintenance agreements in 2024 by reviewing readings and photos with each customer before leaving the house.
- Led the shop's switch to A2L equipment, writing a one-page leak-check and recovery procedure and training 9 technicians on it.
HVAC Technician
Mar 2018 – Apr 2021
Copper State Mechanical · Tempe, AZ
- Maintained 75 rooftop units across 11 retail and office sites, cutting emergency calls on the route from 19 to 7 per summer.
- Installed 140 split systems and heat pumps sized with Manual J, passing city mechanical inspection on 97% of first visits.
- Started up 22 new RTUs on a medical office project, documenting gas pressures, temperature rise and airflow for warranty files.
HVAC Installer Helper
Jun 2016 – Feb 2018
Desert Hollow Comfort · Mesa, AZ
- Ran line sets, set condensers and pulled vacuum on 260 changeouts while completing an HVAC/R certificate at night.
- Built 45 duct transitions and plenums in the shop, reducing on-site fabrication time for two install crews.
Education
Certificate of Completion, Heating, Ventilation, Air Conditioning and Refrigeration
2016 – 2017
GateWay Community College
Skills
Core competencies
- EPA 608 Universal
- Heat Pump & RTU Diagnostics
- A2L Refrigerants (R-454B, R-32)
Technical
- Superheat / Subcooling Charging
- Brazing with Nitrogen Purge
- Micron-Gauge Evacuation
- Capacitor, Contactor & Motor Testing
Field & Customer
- Maintenance Agreement Sales
- New Tech Ride-Alongs
Certifications
- EPA Section 608 Universal Certification · ESCO Institute, 2016
- NATE Certification, Air Conditioning and Heat Pump Service · North American Technician Excellence, 2020
- A2L Refrigerant Safety Training · ESCO Institute, 2024
Languages
- English · Native
- Spanish · Professional working proficiency